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FREQUENTLY ASKED QUESTIONS

  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • do you deliver to the uk or europe?
    yes! shipping to the uk is 100 aed (£21) & shipping to europe is 150 aed (€36)
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • do you make custom orders?
    yes! send us your design as a picture or video and we will let you know if it's possible.
  • can you make an abaya in a different colour?
    yes! if the colour isn't stated on the product, drop us a message on instagram or email us and we will send you through the colour codes. @ninascollectionn | ninascollectionxo@gmail.com
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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