Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request a exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at ninascollectionxo@gmail.com or on instagram at  @ninascollectionn. 


You can always contact us for any return question at ninascollectionxo@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Four-Day Cooling-Off Period for EU Customers
If your order is being shipped to a country within the European Union, you have the right to cancel or return it within 14 days—no questions asked. To qualify for a return, the item must be in the same condition as when you received it: unworn, unused, with tags intact, and in its original packaging. Please ensure you have the receipt or proof of purchase when making your return.

no return or refunds